Aid & billing updates related to COVID-19

The health and safety of students, faculty and staff remains UNC Charlotte’s top priority. The University has been monitoring the rapidly evolving situation around coronavirus (COVID-19) and has been working in close collaboration with local and state resources.

Below are the most recent updates regarding financial aid, billing, and courses.


Withdrawal For Fall 2020

  • To provide accommodations during the fall 2020 semester, UNC Charlotte has expanded its withdrawal practices to allow students to withdraw with extenuating circumstances (WE) if they have  personal issues that have negatively impacted their studies as a result of COVID-19. Course withdrawals for this reason will not count against any institutional limits. Withdrawals prior to the deadline of November 3 are automatically converted to a WE. No additional documentation will be necessary. After November 3, students must submit undergraduate petitions to the college’s Associate Dean instead of the Student Assistance and Support Services office; graduate petitions should be submitted to the Graduate School.
  • Students are strongly encouraged to consult with their advisor when considering a course withdrawal. Advisors should communicate with students any consequences that may result from a student taking a WE. While the course withdrawal will not count against university limits, it may count against program limits and negatively impact time to degree. In addition, there may be financial aid implications to some students, including veterans and international students.

UNC Charlotte Emergency Fund for Students

  • The UNC Charlotte Emergency Fund helps current students by providing financial support when they need assistance with unexpected, unforeseen, and unavoidable emergency expenses, including the COVID-19 pandemic.
  • Currently enrolled students can apply for an Emergency Fund grant via this website.

Reconsideration requests for changes in financial circumstances

  • Your financial aid offer for 2020 is based on 2018 tax information.
  • If you feel that your current financial circumstances are not reflected correctly in your 2018 tax return, complete this form to request a reconsideration.
  • Examples of circumstances which may warrant a Reconsideration are: job loss, death of parent or spouse, separation or divorce of parents, high unreimbursed medical and dental bills and receipt of one time payments.

Student Loans

  • The Department of Education (ED) officially announced Wednesday it has stopped requests to withhold the wages, tax refunds, and Social Security benefits of borrowers who are in default on their federal student loans for at least the next 60 days as a means of relief during the novel coronavirus outbreak

Students with outstanding balances or past due installment payments

We understand you may be facing increased financial difficulties during this time, and we want to offer the most flexibility possible. 

  • If you owe more than $2000 on your account and you have a registration hold:
    • We will remove your registration hold if pay your balance down to less than $2,000, and we will allow until your next enrolled term’s payment due date (May 19 for summer or August 12 for fall) for you to pay off any remaining balance for both terms. 
  • If you are in a payment plan and can't pay your next installment, and you have a registration hold on your account:
    • To release the hold, we will only require you to pay your payment plan through the installment due February 28. We will allow until your next enrolled term’s payment due date (May 19 for summer or August 12 for fall) for you to pay off any remaining balance for both terms.

Students with Federal Work-Study Jobs

  • While on-campus operations are minimized due to the COVID-19 situation, please communicate with your supervisor regarding your options for continuing to work.
  • If your supervisor agrees that you have work that can be performed online, we encourage you to work your regularly allotted weekly hours, and submit timesheets based on those scheduled hours.
    • For example, if before campus operations changed you were working 11 hours per week, then you should continue to work 11 hours and submit a time sheet for 11 hours per week.
  • If you cannot or are not able to work (either remotely or off campus), please contact your supervisor for further instructions.

Satisfactory Academic Progress

  • All students are required to maintain a certain level of academic performance in order to be eligible for financial aid. This is known as Satisfactory Academic Progress (SAP).
  • Some of the changes related to the COVID-19 operation changes for Spring 2020 will affect how the Office of Financial Aid will your academic progress.
    • GPA Calculation 
      • If you elect to use the Pass/NC Option option on one or more of your classes during the Spring 2020 semester, those classes will not count toward the GPA calculation for Academic Progress. 
    • Completion Rate Calculation
      • If you withdrew from any Spring 2020 classes after March 13, those credits will be excluded from the completion rate calculation.

Study Abroad

  • The Office of Education Abroad (OEA) will determine which program costs, if any, are refundable and will communicate that information to students.  
  • After contacting OEA, you may speak with a Niner Central student services representative to determine if any changes will need to be made to your financial aid package.
  • This will be done on a case by case basis.


  • The Coronavirus Aid, Relief and Economic Security (CARES) Act provides approximately $12 million in funding to UNC Charlotte for distribution to qualifying undergraduate and graduate students to help cover expenses related to the disruption of spring 2020 campus operations due to COVID-19. More information is available on the NinerNationCares website.